Web accessibility statement

How accessible our website is, how to report issues and what to do if you can’t access parts of it.

This accessibility statement applies to 

This website is run by Oxfordshire County Council. It is hosted and developed by Growth Guides. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300 per cent without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We have designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities. We aim to reach level AA of the Web Content Accessibility Guidelines (WCAG). These are the international standards for accessible websites and content.

The Energy Saver App is supported by Oxfordshire County Council, and developed and hosted by Metis and Eliq. We want as many people as possible to use the app.

On a phone or tablet you can use the built-in Apple iOS or Android accessibility settings to make some parts of the Energy Saver App more accessible.

How accessible this website and app is

We know some parts of this website and app aren’t fully accessible, for example:

  • colour contrast makes it hard to read the text in some parts of the website

Feedback and contact information

We’re always looking to improve the accessibility and usability of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us at help@energysaverapp.com.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information

We are committed to making its website and app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website and app are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible on the website for the following reasons.

  1. Some elements do not have sufficient colour contrast between text and background to meet the minimum contrast requirement. This fails WCAG 2.1 level AA success criteria 1.4.3 (contrast). We’ll try to fix this issue by September 2024.
  2. Some links are not clearly identifiable. This fails WCAG 2.1 level A success criteria 1.4.1 (Use of color). We’ll try to fix this issue by September 2024.
  3. Some elements have a role that implies their internal structure should be hidden from assistive technologies. In other words, their sub-elements have a presentational role. This fails WCAG 2.1 level A success criteria 4.1.2 (Name, Role, Value). We’ll try to fix this issue by September 2024.
  4. Some form fields are missing a label. This fails WCAG 2.1 level A success criterion 4.1.2 (Name, Role, Value). We’ll try to fix this issue by September 2024.

The content below is non-accessible on the app for the following reasons:

  1. Some elements do not have sufficient colour contrast between text and background to meet the minimum contrast requirement. This fails WCAG 2.1 level AA success criteria 1.4.3 (contrast). We’ll try to fix this issue by September 2024.
  2. Some elements are missing a label. This fails WCAG 2.1 level A success criterion 4.1.2 (Name, Role, Value). We’ll try to fix this issue by September 2024.
  3. Changing the text size in the accessibility settings does not affect, or displays all of the text in the app. This fails WCAG 2.1 level AA success criteria 1.4.4 (Resize Text). We’ll try to fix this issue by September 2024.

How we tested this app and website

This website was last tested in July 2024 by the Energy Saver App team.

Oxfordshire County Council continuously monitors the website using SiteImprove and manual checks and browser extensions. The test was carried out manually by the Energy Saver App team.

We are testing:

The Energy Saver App was last tested manually in July 2024 by the Energy Saver App team.

What we’re doing to improve accessibility

We’re doing our best to try to fix the issues outlined above.

Feedback and contact

If there are specific contact details for a page or section, a ‘contact us’ link will appear on that page. Alternatively, see our main contact us page.

This statement was prepared on 15 July 2024. It was last reviewed on 15 July 2024.