Getting started with Energy Saver App – how to find your MAC number

You’ll need to find your MAC number, also known as a GUID or EUI, to connect the Energy Saver App to your smart meter. We’ve made a short, interactive video to help walk you through the process, and provided step-by-step instructions below.

 

Finding your MAC number on the outside of your display:

1. Check the Bottom of Your Display:
   • Look at the bottom of your in-home display.
   • You should see a label with a number similar to this: GUID: 0C-A2-F4-00-00-00-00-00. That’s your MAC number. 
2. Check the Battery Compartment:
   • If there is no label on the outside, you might find it inside the battery compartment.
   • Remove the battery cover on the back or bottom of the display to check.
3. Check the Settings Menu:
   • If you can’t find the MAC/GUID/EUI number on the outside, look in the ‘Settings’ or ‘About’ menu of your display.

Finding your MAC number in the settings/about menu of your display:

Most smart meters fit one of these three types of displays. If none of these look like yours, don’t worry. Get in touch with our team, send us a picture of your display and we’ll do our best to help you out. 

Chameleon Display (IHD7): +picture

1. Go to Menu.
2. Select IHD Info.
3. Your GUID Number will be displayed here.

Chameleon Display (IHD3): +picture

1. Select OK.
2. Press the right arrow until you reach the IHD Information screen.
3. Select OK.
4. Your GUID Number will be displayed here.

Geo Display: +picture

1. Go to Menu.
2. Navigate to Settings.
3. Select Advanced.
4. Go to Device Info.
5. Your GUID Number will be displayed here.

What to Do If You Can’t Find Your MAC Number:

If your smart meter doesn’t match any of the models above or you still can’t find your MAC number, we’re here to help. Get in touch at help@energysaverapp.com and a member of our support team will help you.

If you have any questions or need further assistance, don’t hesitate to reach out.